Terms & Conditions


Our office hours are 9am to 5pm (UK time) Monday to Friday, excluding UK Bank Holidays. If you make an order over the weekend or Bank Holiday, it will be processed on our next working day. You can fax or email at any time.

We do not hold any stock. We purchase all items to order so that you get the goods you choose with the longest possible shelf life. We do not visit all our suppliers every day. Certain shops are only visited once per week. Sometimes our suppliers are out of stock. There will therefore always be some delay before your order is sent. All products offered on this website are obtained from the UK market. We only buy goods intended for the UK and labelled appropriately, according to UK regulations.

We cannot guarantee delivery by a certain date. If you do require your order by a specific date, please check with us in advance to see if this is possible.

During busy periods such as Easter and Christmas we recommend you order as early as possible to allow sufficient time for us to purchase and ship your order, and to allow for delivery times, including seasonal delays in your local area which are beyond our control.

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Shopping and Payment

To make a purchase, click on any items that you wish to buy and add them to the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We will then send an e-mail confirming receipt of your order. This e-mail does not confirm that a contract exists between us.

Payment must be made in full before any order will be processed. All payments will be made in Pounds Sterling. Your card issuer will convert the payment to your local currency if appropriate. The currency conversion facility used by our website is for use as a general guide only. The rate quoted may not be the exchange rate used by your card issuer. Britstore will not be responsible for any differences between the exchange rate of the calculator and that of your card issuer.

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It is possible a product is no longer available due to it being discontinued. We endeavour to keep our website as up to date as possible but we may be listing an item that is no longer available. Should you select such an item, a full refund will be given.

Equally, manufacturers occasionally change their recipes, item weight or packaging. Again, we strive to keep our pictures up to date but we do only use them for illustrative purposes. You will always receive the current product available to us at the time of your order.

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Special offers

Due to increased shipping weights on multi-buys, special offers are only available from their specific web pages. The word "offer" must be in the description of the item placed in the shopping cart to benefit from the offer.

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Delivery times are governed by our couriers, and are approximate.

It is your responsibility to ensure that the delivery address and contact details are correct and that there will be someone available to accept delivery. Failure to do so may result in the order being returned to us and an additional postage charge will be incurred. Your telephone number may be given to our couriers to assist with the delivery.

Britstore accepts no responsibility if your delivery is delayed as a result of anything outside of our control e.g. flood, fire, other acts Of God, war or industrial action.

We may, at our discretion, send your order with an alternative courier which could alter the estimated delivery timescale. We may do this due to remote delivery locations, industrial dispute disruptions or any other reason. Increased security measures have resulted in couriers limiting quantities of liquids on aeroplanes. As a result, we may, at our discretion, substitute smaller containers of fluids destined for certain destinations, or we may decline an order and refund your money if no suitable alternative exists.

There may be restrictions or duties involved with your goods, and as the customer it is your responsibility to check this as well as your tracking information showing any delivery or customs updates, as any charges incurred for this will be at your cost.  Once again, you are responsible for all import duties, taxes and other local charges levied in the country of delivery. We have no control over these and cannot predict what they may be. Britstore cannot be held responsible for the actions of Customs who may open or inspect any package. We therefore recommend that you check with your local import authorities before placing your order to avoid possible upset. Certain goods are banned from being imported into certain countries. It is your responsibility to ensure you only order goods which are permitted to enter your country. Britstore will not be responsible for any items impounded by customs and no refund will be given for any such items.

If you choose to ship via AIRMAIL - NO TRACKING, all parcels are not trackable and so we are unable to assist in the rare event your parcel is not delivered. We are unable to offer any refunds for orders if this service is selected.

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If you make a mistake whilst ordering we would be unable to offer a refund on any returns or postage including all grocery goods and all baby foods including milk. If the mistake is ours, then we will of course refund the cost and shipping for the items concerned. If your parcel is returned to us with an attempted delivery, or due to you providing incorrect address details, we will have to re-charge you the shipping costs, or alternatively refund the goods only.In the unlikely event of an item arriving damaged, please contact us within 24 hours. We may request photographic evidence via email. We may either refund the monies paid for the item or we may decide to claim from our courier, in which case a full refund of the item will be given once we have successfully received compensation from the courier.

Please Note: If your items are returned to us, held/rejected by Customs or you refuse the parcel due to any extra charges, we are unable to offer any refunds for contents or shipping.

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We will always endeavour to execute our work accurately. However, we are human and mistakes do happen. We will attempt to rectify any mistake to the satisfaction of all concerned. We know that errors are annoying, however, our staff are entitled to work without verbal abuse and we may ask you to call back or e-mail us if there is a decline in politeness.
We reserve the right to amend any part of our website or the Terms and Conditions at any time. Your continued use of the site will constitute acceptance of any such changes.

Links appearing on this site lead to other websites. We are not responsible for the content, accuracy or function of these other sites.Back to top