We have had many years of experience in packing parcels that are shipped all around the world here at Britstore. Depending on the delivery destination, when placing an order there could be a number of shipping rates and delivery times available. The delivery times are estimates in working days and apply from the day of dispatch and could be subject to customs delays. As the customer it is your responsibility to confirm if there are any restrictions or duties applicable to your order and any charges incurred will be yours.

At our discretion, we may opt to ship your order with an alternative courier which could alter the estimated delivery timescale. This may be necessary due to remote delivery locations, industrial dispute disruptions or another reason.

An increase in security measures have meant couriers have had to limit quantities of liquids on aeroplanes. As a result, we may have to substitute smaller containers of fluids destined for certain destinations, or we may decline an order and refund your money if no suitable alternative exists.

Shipping charges are calculated on the size and weight of each item ordered. The couriers use a volumetric system to charge for the parcels. This means large but light weight items (such as crisps) are charged for by their size rather than weight.

Delivery times are in the hands of our couriers, and are approximate.  Please note - as we do not open weekends or any UK Bank Holidays including Good Friday, any orders placed on a Friday or before the start of a Bank Holiday will be shopped for the next working day.

Failure to provide the correct delivery address, contact details and not ensuring someone is available to accept the delivery, may result in the delivery being delayed or the parcel being returned to us and an additional postage charge added. We may supply your telephone number to our couriers to assist with the delivery.

Britstore accepts no responsibility if your delivery is delayed as a result of anything outside of our control e.g. flood, fire, civil unrest, volcanic ash cloud or other natural phenomena, war, customs inspection or industrial action.

We have no control over import duties, taxes and other local charges levied in the country of delivery. The recipient is responsible for all these. Britstore cannot be held responsible for the actions of customs officials who may open or inspect any package. We recommend that you check with your local import authorities before placing an order to avoid possible disappointment as some items may not be imported into certain countries. Again, it is your responsibility to ensure you only order items that are permitted to enter the country of destination. Britstore will not be responsible for any items impounded by customs and no refund will be given for any such items.